Refund policy
The policy
Thirty days from purchase, no questions asked. Email us from the address you paid with and we will refund you.
We would rather refund someone the theme does not suit than have them stuck with it. You do not need to justify the request.
What happens
- The refund goes back to your original payment method. Polar, our merchant of record, processes it — usually within 5–10 business days depending on your bank.
- Your licence key is revoked, so downloads stop working.
- If the theme is published on your store, it will show a licence notice. Revocation reaches an installed copy, so switch back to another theme before you ask us for the refund and you will never see it.
- You must stop using the theme and delete your copies. Keeping a refunded theme installed is a breach of the licence.
Subscriptions
Cancel any time from the customer portal. Cancelling stops future charges; it does not automatically refund the period already paid for.
You keep access until the end of the period you have paid for. After that the licence lapses: downloads stop, and your storefront shows a licence notice until you renew. A failed card does not do that — you get fourteen days of grace first.
If you want to keep the theme with no renewal, buy the lifetime licence before the period ends. A lifetime licence keeps working forever, whatever we do, and what you have installed and customised stays exactly as it is.
Within the first thirty days, a subscription is refundable in full on the same terms as any other purchase.
Where we may decline
We will decline a refund where a theme has clearly been redistributed, or where the same buyer repeatedly buys and refunds the same theme.
These are rare and we will explain our reasoning rather than simply refusing.
Chargebacks
Please email us before filing a chargeback. A chargeback costs us a fee and takes months to resolve, when a refund takes one email and a few days. Inside the window we will not argue with you — that is what "no questions asked" above means, and it is the whole of our position.
How to request one
Email us from the address you paid with, with your order number or licence key. That is all we need.
Email [email protected]. We answer refund requests ourselves and ask Polar to process the payment back to your card, because Polar is the seller of record and holds the transaction.
You can also request a refund directly from Polar using the receipt they emailed you. Either route reaches the same place; ours is usually faster because we can look up your licence.