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Support

Get help

Most questions are answered in the docs. For everything else, email us — a real person reads it.

Email us

We answer within one business day. Include your store URL and theme version and we can usually solve it in one reply.

[email protected]

Check the docs first

Installation, updating and licence problems are covered in detail and you will get an answer faster than waiting on us.

Read the documentation

Or write to us here

The same inbox, without leaving the page. You will get a ticket number and a link you can reply from — no account needed.

Your store URL and the theme version help most. Paste any error exactly as it appears.

A licence covers three stores. Tell us the number if you need more and we will come back with a price.

We use your address to answer you and nothing else. Privacy

What to include in your email

  • Your store URL
  • The theme name and version — both are in LICENCE.txt at the root of your zip
  • What you expected to happen, and what happened instead
  • A screenshot or screen recording if it is visual
  • The last eight characters of your licence key if it is a licensing problem — never the whole key

What we cover

Support covers the theme working as designed: installing it, using its sections and settings, and fixing anything broken on our side.

It does not cover custom development, third-party apps, or Shopify itself. We will usually point you in the right direction anyway, but we cannot write custom code as part of a theme licence. If you need that, ask and we will quote it.